Shipping policy
Shipping policy
H and R Agency FZ-LLC
Last update: May 12, 2025
1. Introduction
The purpose of this shipping policy is to define the terms and conditions for shipping products marketed on the site www.marcomoretti.froperated by H and R Agency FZ-LLCa limited liability company based in Ras Al Khaimah Free Zone (RAKEZ), United Arab Emirates.
We are committed to organizing the shipment of your orders in the shortest possible time, through service providers recognized for their reliability. reliable service providers and to guarantee secure tracking of each shipment. By validating an order, the customer fully accepts the present conditions.
2. Geographic zones served
We deliver internationally, according to the following geographical breakdown:
2.1 European Union and United Kingdom
We deliver to all EU member states, as well as to the whole of the UK:
🇫🇷 France - 🇩🇪 Germany - 🇪🇸 Spain - 🇮🇹 Italy - 🇧🇪 Belgium
🇳🇱 Netherlands - 🇵🇹 Portugal - 🇫🇮 Finland - 🇸🇪 Sweden - 🇵🇱 Poland
🇩🇰 Denmark - 🇮🇪 Ireland - 🇬🇧 United Kingdom (including Northern Ireland)
2.2 North America
Delivery covered in the whole of Canada and the United States, including :
🇺🇸 Alaska, Hawaii, US territories
🇨🇦 Yukon, Northwest Territories, Nunavut
2.3 Other international destinations
Delivery is possible to the following countries, subject to logistical feasibility at time of order:
- Middle East United Arab Emirates, Saudi Arabia, Qatar
- Asia Japan, South Korea, Singapore, Hong Kong
- Oceania Australia, New Zealand
- Latin America Mexico, Brazil, Argentina
ℹ️ Some destinations may be temporarily excluded due to customs, health or security restrictions.
3. Delivery times
The delivery times below are given as an estimateThey do not include delays due to customs controls or exceptional circumstances:
|
Zone |
Indicative lead times |
|---|---|
|
France, Belgium, Germany, Netherlands, Spain, Italy |
5 to 7 working days |
|
Rest of European Union, United Kingdom |
5 to 8 working days |
|
United States and Canada |
5 to 8 working days |
|
Middle East, Asia |
7 to 12 working days |
|
Oceania |
7 to 14 working days |
|
Latin America |
8 to 15 working days |
🚨 Delivery times may vary according to period (holidays, sales), weather conditions or customs procedures.
4. Partner carriers
Carriers are selected according to destination, level of service required and local routing conditions.
|
Carrier |
Areas served |
Type of service |
|---|---|---|
|
YunExpress |
Worldwide |
Standard delivery with detailed tracking |
|
DHL Express |
Europe, North America, Asia |
Premium fast delivery |
|
FedEx |
United States, Canada, Latin America |
Secure and express delivery |
YunExpress is our main partner. However, DHL DHL or FedEx may be preferred in certain specific geographical areas to guarantee optimum service.
5. Order tracking
Each order shipped is accompanied by a tracking number sent by email to the customer.
👉 Tracking can be accessed via :
6. Delivery failures and delays
6.1 Common causes of delay
- Detention or inspection by customs authorities
- Extreme weather conditions
- Logistical peak periods (Christmas, Black Friday)
📩 In the event of overruns of more than 5 working days please contact our customer service department at contact@marcomoretti.fr.
6.2 Absence on delivery
In the event of the customer's absence :
- A delivery notice will be left with details of how to collect the goods (new attempt or relay point).
- A maximum of three beyond which, the parcel is returned to sender.
- forwarding charges may apply in this case
7. Delivery incidents
7.1 Damaged product
In the event of receipt of an obviously damaged parcel:
- Refuse the parcel and request that it be returned to the sender.
- Send a photo to contact@marcomoretti.fr within 48h of the attempted delivery
After verification, a free replacement or a full refund will be offered.
7.2 Lost or blocked parcels
If, 15 working days after dispatch, the order has still not been received:
- Contact customer service
- A logistics inquiry will be opened with the carrier
- If the parcel is declared lost, a new shipment or a full refund will be made.
8. Customs clearance and import charges
8.1 Customs liability
The outside the European Union, the United Kingdom or the United States may be subject to local customs duties and local taxesset by the administration of the country of destination.
These charges :
- are not included in the order amount
- Are borne exclusively by the customer
- Collected directly by local authorities or carrier
📌 We recommend that you check your country's customs regulations before ordering.
9. Customer obligations
The customer undertakes to:
- Provide an delivery address
- Ensure receipt of the parcel or arrange for its collection
- Pay any applicable applicable import duties and taxes
In the event of an address error, unclaimed parcel or unjustified refusal to accept delivery, H and R Agency FZ-LLC reserves the right to invoice return or reshipment costs.
10. Contact and assistance
For all questions relating to delivery, tracking or transport incidents:
📧 contact@marcomoretti.fr
📍 H and R Agency FZ-LLC
Compass Building - Al Hulaila, AL Hulaila Industrial Zone-FZ
Ras Al Khaimah - United Arab Emirates